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| Online Reviews |
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| In the age of digital word-of-mouth, the impact of online guest reviews on your bookings cannot be overstated. According to TripAdvisor, a staggering 83% of travelers consult online reviews before making hotel reservations, with 80% of them reading between 6 to 12 reviews before making their final decision. Read more |
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| Guest Experience |
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| In today's hospitality landscape, the phrases 'guest experience' and 'guest journey' echo with paramount significance. As hoteliers seek to stand out in a competitive market, understanding and optimizing these concepts becomes essential. Both play intertwined roles in shaping a guest's perception and ultimate satisfaction with their hotel stay. Read more |
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| Restaurant Technology |
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| To streamline back-office and kitchen operations, many restaurants are turning to artificial intelligence (AI) technologies Read more |
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| Artificial Intelligence |
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| Labor challenges and a lack of implementation of technology are the two biggest challenges facing the hotel industry, according to executives. Read more |
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| Event Management Platform |
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| The dynamic and increasingly competitive world of hotel marketing has witnessed several transformations. However, the recent integration of modern sales platforms, especially in the hospitality industry, has charted a new trajectory for success. Read more |
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| Hotel Revenue Management |
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| I wanted to see how COVID, a huge shock to the industry, affected how business was done, and so, using CoStar data, I analyzed the Toronto market by classification. I looked at ADR and occupancy to determine if each classification (Luxury & Upper Upscale, Upscale & Upper Midscale, and Midscale & Economy) were capturing their fair share of the market. Read more |
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| Hotel Revenue Management |
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| When offering a service, it is very common to be asked to provide an estimated return on investment. Oftentimes we will estimate based on industry standards, for example, revenue management systems are said to have an ROI between 5% and 20%. However, given the volatility in recent years, it is difficult to attribute growth in occupancy or ADR solely to an RMS. And since it is impossible to measure the success of an RMS in a vacuum, Rate Yield has studied the performance of their clients in Montreal as a weighted average against the STR data for the same market. Read more |
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| Management Appointment Propark Mobility |
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| In his new role, Stephen will further strengthen Propark’s position as a national leader in parking management and technology-driven mobility solutions. Read more |
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| PMS For Independents |
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| The 300-acre Rudding Park centralized its operations under a single database accessible through the cloud, simplifying the property’s daily operations and improving revenue; Visit Maestro at the Independent Hotel Show in London October 16-17 in Stand 1530 Read more |
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